At our store, accessible from www.shiill.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by our e-commerce platform and how we use it.
1. Information We Collect
When you purchase home decor or household items from our website, we collect the personal information you give us as part of the buying and selling process. This includes:
- Identity Data: Your name, phone number, and delivery address.
- Order Details: Information about the specific products you buy.
- Communication Data: Your WhatsApp contact information and email address used for customer support and order notifications.
2. How We Use Your Information
We use the collected information strictly to manage your online orders and provide high-quality services, including:
- Processing your transactions securely.
- Arranging delivery all over Lebanon via our logistics partner, Sakr Express.
- Sending order status updates and shipping confirmations via WhatsApp or phone.
- Providing responsive customer support when you reach out to [email protected].
3. Consent & Data Sharing
We do not sell, rent, or trade your personal data to third parties. We only share information with trusted third-party service providers who are essential to running our store. For example, your delivery details are shared securely with Sakr Express solely to transport your package to your doorstep.
4. Data Security & Secure Payments
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. All online transactions and customer account data are processed using secure network layers.
5. Cookies
Our website uses cookies to enhance your browsing experience, remember the home decor items placed inside your shopping cart, and understand how visitors interact with our online store. You can choose to disable cookies through your individual browser options if you prefer.
6. Contact Us
If you have any questions about this Privacy Policy, wish to access, correct, or delete any personal information we have about you, please contact our team immediately at [email protected].